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WhatsApp Business Platform for Business — Official WhatsApp Business API Setup, Automation and Support Across India

Dot Com Inventions builds and manages WhatsApp Business Platform solutions for businesses across India — from our base in Panchkula, next to Chandigarh. We handle Meta business verification, WhatsApp Cloud API onboarding, chatbot development, broadcast campaigns and CRM integration, so your customers get instant, accurate answers on the one app they already open every day.

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Why Choose Dot Com Inventions as Your WhatsApp Business Platform Partner in India

The WhatsApp Business Platform — still widely called the WhatsApp Business API — is Meta’s official channel that lets a business send and receive WhatsApp messages through software instead of a phone handset. Unlike the free WhatsApp Business app, it supports unlimited agents, automated chatbots, approved template broadcasts to opted-in customers, and two-way integration with your CRM, website, store or ERP.

Dot Com Inventions builds directly on Meta’s WhatsApp Cloud API. We are a software development company first, so we don’t simply resell someone else’s dashboard — we develop, host and support our own multi-tenant WhatsApp Business Platform, integrate it with the systems you already run, and shape the workflows around how your business actually sells and supports.

India is WhatsApp’s largest market, with over 500 million users. For Indian businesses that means a WhatsApp message is usually opened and answered within minutes, while marketing email sits unread — provided the experience on the other side is fast, useful and compliant with Meta’s policies. That is exactly what we build.

Built Directly on Meta's Official Cloud API
Your WhatsApp Business Platform account sits on Meta's own Cloud API infrastructure, with your business verified in Meta Business Manager and your number owned by you — not rented from an aggregator. That means green-tick eligibility, no per-agent seat traps, direct access to new WhatsApp features as Meta releases them, and a clean exit path if you ever want to move. We handle the entire technical onboarding, display-name approval and message-template submission for you.
Automation That Closes Conversations, Not Just Auto-Replies
A welcome message is not automation. We design conversation flows that qualify a lead, answer the ten questions your team repeats every day, book the appointment, share the catalogue, take the order, and hand over to a human agent at exactly the right moment. Every flow is built around your real customer journey, tested on live traffic and refined against reply rates and conversions — not guesswork.
One Team for Platform, Integration and Growth
Most providers hand you a login and disappear. We build the platform, connect it to your CRM, website, store or booking system, write and submit your message templates, run your campaigns, and keep everything compliant as Meta's policies change. One dedicated team, one point of contact, clear monthly reporting — and developers who can actually change the software when your business needs something different.

The Four Pillars of Our WhatsApp Business Platform Delivery

Helping brands, clinics, institutes, travel companies, D2C stores and service businesses across India turn WhatsApp into a measurable sales and support channel — with verified accounts, approved templates, automated conversations and integrations that fit the systems they already run.

Compliance-First Onboarding and Verification
We start with the groundwork most providers rush: Meta business verification, display-name approval, number provisioning, opt-in collection and a messaging policy that will survive review. Getting this right at the start is what prevents template rejections, quality-rating drops and the number restrictions that hit businesses six months in. You end up with a verified business account, a healthy quality rating and a clear path to higher messaging limits.
Conversation Design and Automation
We map every message a customer might send you and design flows that answer it — menus, quick replies, list and button templates, catalogue sharing, appointment booking, order tracking, payment links and smart handover to a live agent. Where it adds value we layer in AI-assisted replies trained on your own FAQs, products and policies, so the bot sounds like your business rather than a generic script.
Deep Integration With Your Existing Systems
WhatsApp only pays off when it talks to the rest of your stack. We connect the platform to your CRM, website forms, e-commerce store, ERP, payment gateway, Google Sheets or custom software through APIs and webhooks — so every enquiry lands where your team already works, every order update fires automatically, and no lead is retyped by hand. Click-to-WhatsApp ads, website widgets and QR codes feed the same pipeline.
Cost Control, Reporting and Ongoing Optimisation
Meta charges per message delivered, by category — marketing, utility and authentication — while service replies inside an open customer window are free. The structure of your messaging therefore controls your bill. We design campaigns to use free entry points and service windows wherever possible, keep utility templates out of marketing pricing, and report monthly on delivery, reply and conversion rates and cost per outcome. Clear numbers, honest guidance, no black box.

Complete WhatsApp Business Platform Services for Businesses Across India

From first-time WhatsApp Business API setup and verification to chatbots, broadcast campaigns, CRM integration and WhatsApp commerce — we deliver the full stack, and we support it long after launch.

WHATSAPP BUSINESS API SETUP & ONBOARDING WHATSAPP CHATBOT & AUTOMATION DEVELOPMENT WHATSAPP CRM & SOFTWARE INTEGRATION WHATSAPP BROADCAST & CAMPAIGN MANAGEMENT WHATSAPP COMMERCE & PAYMENTS
whatsapp-business-api-setup-onboarding

WhatsApp Business API Setup & Onboarding

Getting onto the WhatsApp Business Platform correctly is the single biggest factor in how well it performs later. We take care of the entire onboarding — Meta Business Manager setup, business verification with your GST, incorporation or utility documents, number provisioning on the Cloud API, display-name approval and your first set of message templates. You finish with a verified, fully owned WhatsApp Business account, a healthy quality rating and a messaging limit that scales as your volumes grow.
  • Meta Business Manager setup and business verification
  • WhatsApp Cloud API number provisioning or migration
  • Display name and green tick application support
  • Message template writing, submission and approval
WORDPRESS WEBSITE DEVELOPMENT

WhatsApp Chatbot & Automation Development

We design and build chatbots that do real work — qualifying leads, answering product and pricing questions, booking appointments, tracking orders, collecting documents and escalating to a human the moment a conversation needs one. Flows are built around your actual customer journey and can be powered by AI trained on your own FAQs, catalogue and policies, so replies stay accurate and on-brand instead of generic.
  • Conversation flow design and journey mapping
  • AI and rule-based chatbot development
  • Lead qualification, booking and order-tracking bots
  • Live agent handover and shared team inbox setup
E-COMMERCE WEBSITE DEVELOPMENT

WhatsApp CRM & Software Integration

Your WhatsApp channel should feed the systems your team already uses. We integrate the platform with your CRM, website, e-commerce store, ERP, billing software, Google Sheets or custom application using APIs and webhooks. Every enquiry is captured with its source, every status change triggers the right notification, and your sales and support teams work from one clean record instead of a personal phone.
  • CRM, ERP and helpdesk integrations
  • Website, Shopify and WooCommerce order notifications
  • Webhook and REST API development
  • Click-to-WhatsApp ads, chat widgets and QR tracking
LANDING PAGE DEVELOPMENT

WhatsApp Broadcast & Campaign Management

Broadcasts on the WhatsApp Business Platform are template-based, opt-in driven and priced per message — which makes strategy matter far more than volume. We build and segment your opted-in audience, write and get templates approved, schedule campaigns, and run the retargeting and drip sequences that follow. You get delivery, read, reply and conversion reporting for every campaign, plus guidance on category and timing choices that keep costs down.
  • Opt-in collection and audience segmentation
  • Template copywriting, design and approval
  • Scheduled broadcasts, drip and retargeting flows
  • Campaign analytics and cost per conversion reporting
WEBSITE MAINTENANCE & SUPPORT

WhatsApp Commerce & Payments

Turn conversations into completed orders. We set up your WhatsApp product catalogue, build cart and enquiry flows, connect Razorpay, PayU, Cashfree or UPI payment links, and automate the order confirmation, shipping and feedback messages that follow. Abandoned cart recovery, reorder reminders and post-purchase support all run on the same channel your customer is already chatting on.
  • WhatsApp catalogue and product listing setup
  • Cart, enquiry and checkout conversation flows
  • UPI and payment gateway link integration
  • Order, shipping and abandoned cart automation

OUR PROCESS

Step 1

Discovery and Use-Case Mapping

We start by understanding how your business actually communicates — the enquiries your team answers daily, where leads come from, which systems hold your customer data, and what a good outcome looks like in numbers. We then map the WhatsApp use cases worth building first, define the conversation flows and integrations needed, and agree the metrics your platform will be judged on before any development begins.

Step 2

Meta Verification and Number Onboarding

We set up or clean up your Meta Business Manager, complete business verification with your official documents, provision your number on the WhatsApp Cloud API and apply for your display name. Your opt-in strategy and messaging policy are planned at this stage too — the two things Meta reviews most closely — so your account launches with a healthy quality rating and room to scale.

Step 3

Build, Template Approval and Integration

Our team builds your conversation flows, chatbot logic and shared team inbox, writes and submits your message templates for Meta approval, and integrates the platform with your CRM, website, store or ERP through APIs and webhooks. You review every flow on your own phone in a live sandbox and approve it before a single real customer sees it.

Step 4

Testing, Go-Live and Ongoing Optimisation

We test every flow, template, fallback and integration end to end, then launch with monitoring in place. After go-live you get training for your team, monthly reporting on delivery, reply and conversion rates, and continuous refinement of templates, timing and automation — plus proactive updates whenever Meta changes its policies or pricing.

WhatsApp Business App vs WhatsApp Business Platform: Which One Does Your Business Need?

The free WhatsApp Business app and the WhatsApp Business Platform are two different products. The app is a handset tool for one person answering messages manually. The Platform is Meta’s official API, built for businesses that need multiple agents, automation, integration and permission-based broadcasting. Most businesses outgrow the app the moment two people need to reply from the same number.

WhatsApp Business App (free)WhatsApp Business Platform (API)
Who it is forSolo owners and very small teamsGrowing businesses, brands and anyone messaging at scale
AgentsOne phone, up to five linked devicesUnlimited agents on a shared team inbox
AutomationGreeting and away messages onlyFull chatbots, AI replies and multi-step conversation flows
BroadcastsSmall lists, only to contacts who saved your numberMeta-approved templates to any opted-in customer, at scale
IntegrationsNoneCRM, ERP, website, e-commerce, payments and custom software via API
Green tickNot availableEligible to apply once your business is verified
CostFreePaid to Meta per message delivered, by category

If you are handling more than roughly 50 conversations a day, running campaigns, or you want WhatsApp connected to your CRM or online store, the WhatsApp Business Platform is the right choice — and Dot Com Inventions can migrate you without losing your number or your customers.

WhatsApp Business Platform: Frequently Asked Questions

Straight answers to the questions Indian businesses ask us most often before moving to the WhatsApp Business Platform.

What is the WhatsApp Business Platform?

The WhatsApp Business Platform is Meta’s official API-based channel that lets a business send and receive WhatsApp messages through software instead of a phone handset. It supports unlimited agents, chatbots, approved template broadcasts to opted-in customers, and two-way integration with CRMs and other business systems. It is the same product many people still call the WhatsApp Business API.

How is it different from the free WhatsApp Business app?

The free app runs on a single phone with up to five linked devices and is designed for small businesses answering messages manually. The Platform has no handset, runs on Meta’s Cloud API, supports unlimited agents and automation, and is the only option for broadcasting to large opted-in audiences or connecting WhatsApp to your own software.

How much does the WhatsApp Business Platform cost in India?

Meta charges per message delivered rather than per conversation, with separate rates for marketing, utility and authentication templates. Service messages inside an open customer-initiated window are free, and messages sent within the free entry point window that follows a click-to-WhatsApp ad are also free. From January 2026 eligible Indian businesses can be billed in INR. Your platform and development partner is a separate cost, which Dot Com Inventions quotes transparently so you always know which part of the bill is Meta’s.

Do I need a green tick to use the WhatsApp Business API?

No. The green tick is Meta’s official business account badge, granted on brand notability, and it is not required to send or receive messages. Business verification in Meta Business Manager is required; the green tick is optional and we can apply on your behalf once your account is live.

How long does WhatsApp Business API setup take?

With your documents ready, most businesses are verified and live within three to seven working days. Meta’s business verification is the longest step, while message template approval usually takes minutes to a few hours. Chatbot and CRM integration work runs in parallel and typically adds one to three weeks depending on scope.

Can I keep my existing WhatsApp number?

Yes. An existing number can be migrated to the WhatsApp Business Platform, but once migrated it can no longer be used in the WhatsApp or WhatsApp Business app on a phone. We plan the switchover so no conversations or customers are lost, or provision a new number if you prefer to keep the old one running.

Can WhatsApp be integrated with my CRM or website?

Yes. We connect the platform to CRMs, e-commerce stores, ERPs, booking systems, Google Sheets and custom software through APIs and webhooks, so enquiries, orders and status updates flow automatically in both directions.

Do you work with businesses outside Chandigarh?

Yes. Dot Com Inventions is based in Panchkula, next to Chandigarh, and delivers WhatsApp Business Platform projects for clients across India and overseas. Onboarding, development and support are handled remotely with video calls and shared documentation throughout.

OUR SUCCESS STORIES

Proven WhatsApp Automation Results for Businesses Across India

We build WhatsApp Business Platform solutions for brands, clinics, institutes, travel companies and D2C stores across India — connecting them to the CRMs, storefronts and internal systems they already run. Every project reflects the same approach: compliant onboarding, conversation design that respects the customer, and integrations that make the channel measurable.

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Dot Com Inventions (DCI) is a leading IT company in Panchkula–Chandigarh–Mohali (Tricity), delivering web and mobile development, AI-driven solutions, and digital marketing services. We build high-performance websites, scalable eCommerce platforms, and custom automation tools that help businesses grow online.

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Basement Floor, #2136, Near Community Centre II, Sector 21, Panchkula, Haryana, India
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Call or WhatsApp us at +91-9466544377
Working time
Mon - Sat: 9.00 AM - 6.00 PM Sunday/Holidays : Closed
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